Solutions
Trailblazing technology solutions, tailored to your business.
Modern Work
Our modern workplace solutions enable your business to generate measurable results that sharpen its competitive edge. With solutions for Microsoft 365, technology refresh projects, VoIP and more, we empower productivity, scalability, efficiency and cybersecurity for businesses in our digital world.
Have a technology challenge but aren’t sure how to navigate it? Get in touch with us today. We’ll be glad to help you find a way through the technological territory.
Mergers & Acquisitions
We offer specialist solutions for businesses in the process of a merger or acquisition that take the complexity and stress out of aligning and integrating IT environments and infrastructures together.
Consultancy & Assessment
Mapping The Territory
Planning
Preparation
Migration & Integration
Execution
Post-Integration Support
Support
Regulatory Compliance
We possess extensive expertise in ensuring compliance within heavily regulated industries, including energy, mining, construction, food production, biomedicine, as well as PCI, HIPAA, PHI/PII, and Sarbanes-Oxley (SOX) compliance. Our swift compliance solutions are designed to assist burgeoning enterprises in promptly and comprehensively harmonizing their IT infrastructure and operational procedures with the necessary compliance standards.
This approach ensures that their compliance efforts remain adaptable and scalable as their business grows. If you require guidance in navigating the path to compliance, do not hesitate to reach out to Red Bigfoot today.
Our Core Solutions
Empower your business by unleashing the potential of technology.
IT Support
Fast, friendly, and proactive IT support that minimizes disruption and downtimes while maximizing performance and security.
Cloud
Our cloud hosting offering includes migrations, hosting management and monitoring and cloud cybersecurity.
Cybersecurity
Protect your business from the spectrum of cyber threats at play today with multiple robust layers of protection across your business.
Telephony & Connectivity
Empower faster network speeds and reliability, and tap into the cost-effective and feature-rich benefits of VoIP telephony.
Hi, I'm Marc.
Let's talk about your business!
Marc at Red Bigfoot takes a collaborative approach to IT, aligning technology with your business needs through a personalized conversation about your goals and challenges. During your chat, you’ll cover key topics:
- Insights on data privacy, compliance, and risk management
- Aligning technology strategy with your business objectives
- Developing a customized tech roadmap for peace of mind
Frequently Asked Questions
Clear answers to common questions about working with us.
What is your response time for support requests?
Our service level agreements (SLAs) define specific response and resolution times based on issue severity. Critical issues affecting business operations receive immediate attention, typically within 15-30 minutes. Standard requests are addressed within 2-4 hours during business hours.
We also offer 24/7 support packages that include routine support needs around the clock. We’ll work with you to establish SLAs that align with your operational requirements and budget.
How do you handle after-hours support and emergencies?
We provide 24/7/365 monitoring of your critical systems and infrastructure. Our team is available around the clock for emergency support, with on-call engineers ready to respond to urgent issues outside business hours.
For planned after-hours work like system upgrades or maintenance windows, we coordinate closely with your team to minimize disruption to your operations.
Do I need to worry about compliance, security, and regulations?
Even if your industry doesn’t mandate specific regulatory compliance, we follow the Information Technology Infrastructure Library (ITIL) framework as our baseline standard.
We often recommend aligning with frameworks like Sarbanes-Oxley (SOX), NIST, or ISO standards—particularly if you’re planning to raise capital, pursue acquisition, or differentiate from competitors. Strong security and compliance postures directly increase company valuation and competitive positioning.
Red Bigfoot can help you determine which frameworks best serve your business objectives and guide you through the compliance process.
How do you communicate with us about ongoing IT matters?
We believe in transparent, proactive communication. You’ll have a dedicated account manager as your primary point of contact, along with regular business reviews (typically monthly or quarterly) to discuss performance metrics, upcoming projects, and strategic planning.
For day-to-day support matters, our dispatchers will communicate ticket information via Microsoft Teams, email, and phone. We also provide detailed documentation and reporting so you always have visibility into our work.
How do you charge for your services?
We offer predictable, per-user monthly pricing that covers the core managed services in your agreement. This model helps you budget accurately and avoid unexpected IT costs.
Project work, additional services, and specialized support can be added as needed. We’ll provide transparent pricing upfront so you can make informed decisions about your IT investments.
What if we're not happy with the service?
We’re committed to your satisfaction and take feedback seriously. If issues arise, your account manager will work with you immediately to address concerns and implement improvements.
Our contracts include clear terms regarding service expectations and exit provisions. While we work hard to build long-term partnerships, we understand that business needs change, and we make transitions as smooth as possible.
